BUNDLES WITH CLOSURE
1. Is Enchanted Wave MTL's wig made from human hair? How can I tell if a wig is made from human hair?
Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
2. Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. However, it's important to note that the wig's style might be slightly affected during shipping over long distances. You can easily fix this by giving it a simple touch-up upon receiving the product.
3. Can I dye the wig if I don't like its color?
The color of natural black hair can be changed. However, we don't recommend dyeing a pre-colored wig again as a second-time dyeing process can damage the hair. If you do need to dye a pre-colored wig, we suggest consulting a professional hairstylist.
4. I have a wig that I really like. Can you customize it for me?
We apologize for any inconvenience, but our current service offerings do not include customization options such as custom designs or dyeing based on provided images.
5. How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
Saturate the wig with warm water.
Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in downward motion to prevent tangling)
Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with microfiber towel to minimize frizziness.
Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
6. Is it necessary to use glue to secure my wig?
Most of our closure lace wigs (4×4 or 5×5) can be comfortably worn without glue as long as the cap size fits. Securing the wig can be accomplished using combs, elastic bands, and adjustable straps located inside the wig cap.
7. How to maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.
8. Can I change the hairstyle of my wigs?
Of course! Our hair is 100% human hair, and it can be restyled. You can restyle them using a hairdryer, straightener, or curling iron based on your preferences. After styling, you may use leave-in conditioner or hair serum to prevent dryness.
9. How do I install my wig?
Achieving your look in just three steps:
Place the wig on your head.
Secure it using the combs, adjusting straps, or elastic bands.
If you've purchased a lace wig, you may trim the lace along the hairline and glue it down if necessary.
10. How should I store my wigs?
We recommend placing the wig on a wig stand or mannequin head when not in use. This prevents tangling and helps maintain the wig's shape. Additionally, please store the wig in a cool and dry place to protect its quality.
11. Do I need to pay the shipping fee?
We offer free shipping for orders over $50 in most countries.
12. How long does it take to receive my package after placing an order?
Most of our products are shipped within 24 hrs after placing an order, it will be at your door between 3 to 5 business days.
13. Which shipping carrier do you use?
We currently partner with UPS, DHL, FedEx for shipping
14. Why am I being charged customs duties?
Customs duties are charged by customs authorities based on the policies of your country. Please note that buyers are responsible for these customs duties.
15. How do I cancel my order?
If you need to cancel your order, please contact our customercare team within one hour of placing the order, and provide them with the order number. Please be aware that once an order has been shipped, it cannot be canceled.
16. Can I return or exchange my order if I don't like/don't want it?
Of course yes. If you have any problems with your purchase, please keep the wig in its original condition and contact customercare team within 30 days from the date of delivery for returns or exchanges.
17. Why does the curly hair I receive look different from what I saw on the website?
Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. Additionally, the small curls may become slightly frizzy during shipping over long distance. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.
18. My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
19. Why does hair with body wave or loose wave texture not maintain its curl?
To achieve a more natural look, a small amount of setting product will be used on wigs with loose texture, like body wave or loose wave. Therefore, the curl will inevitably become loosen after several usages or washing. You can use a curling iron to restyle it, using styling mousse to maintain the style after restyling.
20. Is it normal for some hair to shed right after I received the wig?
Each wig will be inspected thoroughly before being shipped. However, there might be some leftover cut hair from the trimming process. You can gently comb the hair with a wide-toothed comb or fingers, and the amount falling-out hair will gradually reduce.
21. Why is there short hair around the top of the wig?
The hair on the lace is hand-sewn, and each hair needs to be knotted on the lace hole to ensure it doesn't fall out. Therefore, 3-4 inches long hair will be left during the hair sewing process. Applying some mousse or using a hot comb can lay down the short hair.
22. Why does the wig in natural black look brownish?
The hair material of our wig is very healthy and shiny as it is directly collected from donors. Its color may not appear very black and can look a bit brownish in the sunlight.
